Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") govern your use of the bioluxorae website and services provided by bioluxorae d.o.o., a company incorporated in Croatia with registration number 963258741 ("Company", "we", "us", or "our").

By accessing or using our website at bioluxorae.top or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these terms, you may not access our website or use our services.

Description of Services

bioluxorae provides digital education marketing analytics dashboards and related services to educational institutions. Our services include but are not limited to:

• Custom analytics dashboard development and implementation
• Student journey tracking and analysis
• Enrollment prediction and forecasting services
• Marketing performance monitoring and optimisation
• System integration and technical support services
• Training and consultancy related to educational marketing analytics

User Obligations

When using our website and services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful purposes and in accordance with these Terms
• Not attempt to gain unauthorised access to our systems or data
• Respect the intellectual property rights of bioluxorae and third parties
• Not interfere with or disrupt the operation of our website or services
• Comply with all applicable laws and regulations in your jurisdiction
• Maintain the confidentiality of any login credentials provided to you
• Report any suspected security breaches or unauthorised access immediately

Service Availability

While we strive to provide reliable and continuous service, we do not guarantee that our website or services will be available at all times. We may temporarily suspend access for maintenance, updates, or other operational reasons. We will provide reasonable notice of planned maintenance where possible.

Intellectual Property

All content, software, designs, text, graphics, logos, and other materials on our website and within our services are the intellectual property of bioluxorae or our licensors. This includes but is not limited to:

• Proprietary analytics algorithms and methodologies
• Dashboard designs and user interface elements
• Documentation, training materials, and reports
• Trade marks, service marks, and brand elements

You may not reproduce, distribute, modify, or create derivative works from our intellectual property without our express written permission. Any feedback or suggestions you provide regarding our services may be used by bioluxorae without restriction or compensation.

Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using our services, you consent to the collection and use of your data as described in our Privacy Policy.

For client data processed through our analytics services, separate data processing agreements will be established to ensure compliance with applicable data protection regulations including GDPR.

Limitation of Liability

To the maximum extent permitted by law, bioluxorae shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of our website or services.

Our total liability to you for any claims arising from or relating to these Terms or our services shall not exceed the amount paid by you to bioluxorae in the twelve months preceding the claim.

We do not warrant that our services will meet your specific requirements or that they will be error-free, secure, or continuously available.

Indemnification

You agree to indemnify and hold harmless bioluxorae, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

Service Level Agreements

Specific service level commitments, including uptime guarantees, response times, and performance metrics, will be detailed in separate service agreements with our clients. These Terms provide the general framework governing all interactions with bioluxorae.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Croatia, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Zagreb, Croatia.

For clients located within the European Union, you may also have the right to bring proceedings in the courts of your country of residence.

Dispute Resolution

We encourage resolving disputes through direct communication. If you have concerns about our services, please contact us first at legal@bioluxorae.top. If informal resolution is not possible, disputes may be resolved through mediation before resorting to litigation.

Termination

These Terms remain in effect until terminated by either party. You may terminate your use of our services at any time by ceasing to access our website and discontinuing use of our services.

We may terminate or suspend your access to our services immediately, without prior notice, if you breach these Terms or engage in conduct that we determine to be harmful to our business or other users.

Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination shall remain in effect, including intellectual property rights, limitation of liability, and governing law clauses.

Force Majeure

bioluxorae shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, or technical failures of third-party services.

Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through our website or by email to registered users. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

Entire Agreement

These Terms, together with our Privacy Policy and any separate service agreements, constitute the entire agreement between you and bioluxorae regarding your use of our services and supersede any prior agreements or understandings.

Contact Information

If you have questions about these Terms or need to contact us regarding legal matters, please reach out to: