Privacy Policy

Data Controller Information

bioluxorae d.o.o. ("we", "us", or "our") operates the website bioluxorae.top (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

As the data controller, bioluxorae is responsible for determining the purposes and means of processing your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data We Collect

We collect several types of information for various purposes to provide and improve our Service to you. The data we collect includes:

• Personal Identification Information: Name, email address, phone number, and company information when you contact us or use our services
• Technical Data: IP address, browser type, operating system, referring URLs, and other technical information automatically collected when you visit our website
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and interaction patterns
• Communication Data: Records of correspondence when you contact us via email, phone, or our contact forms

How We Use Your Information

bioluxorae uses the collected data for various purposes, including how we use your information to provide, maintain, and improve our services:

• To provide and maintain our analytics services and respond to your enquiries
• To notify you about changes to our Service and communicate important updates
• To provide customer support and technical assistance
• To analyse usage patterns and improve our website functionality and user experience
• To detect, prevent, and address technical issues and security vulnerabilities
• To comply with legal obligations and protect our legitimate business interests
• To send you marketing communications about our services (with your consent where required)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract: When processing is necessary for the performance of a contract with you
• Legal Obligation: When we need to comply with legal requirements
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these don't override your rights

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights, property, or safety
• In connection with a business transfer, merger, or acquisition
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Specifically:

• Contact form data: Retained for up to 3 years from last contact
• Website analytics data: Retained for up to 26 months
• Email communications: Retained for up to 7 years for business records
• Marketing consent records: Retained until consent is withdrawn plus 1 year

International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions by the European Commission or appropriate contractual clauses.

Your Rights

Under GDPR, you have several rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in specific situations
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

Security Measures

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection laws. In Croatia, the relevant authority is the Croatian Personal Data Protection Agency (AZOP).